Mahindra Prime Faridabad Fails to Deliver Promised Scorpio N, Customer’s Plans Dashed

On the night of 6 August 2025 at around 9:11 PM, sales executive Mr. Dinesh Bharadwaj informed Aakash Kumar Jha that his brand-new Mahindra Scorpio N—booked on 27 July and fully paid for, including a final settlement two days prior—could not be delivered on the promised date of 7 August, a day reserved to celebrate his younger brother Alok Kumar Jha’s special occasion.

Rather than traveling to the showroom the next morning, Mr. Jha awaited a revised delivery commitment, only to find no credible update by 4 PM on 7 August. His repeated phone calls went unanswered and WhatsApp messages yielded vague replies. When he escalated the matter to Mahindra Customer Care (Reference CF2600353190), he was informed that his case had been forwarded to the Area Sales Manager—but still received no firm timeline.

This abrupt denial, communicated on the eve of delivery, left Mr. Jha and his family unable to plan their day and placed them in limbo. It also cast doubt on Mahindra Prime’s reliability in honoring delivery assurances. A customer who relies on precise commitments for significant purchases—whether for celebrations or business—expects clear communication and follow-through.

Mr. Jha has stated that, if delivery is not completed by close of business on 7 August, he will pursue formal complaints through the District Consumer Disputes Redressal Forum and the RBI Banking Ombudsman, and share his experience on public consumer platforms. As of now, Mahindra Prime’s response remains pending, and the undelivered Scorpio N continues to stand as a stark warning about the consequences of broken promises.