Amit Dhawan: Pioneering Digital Transformation in Field Services Management with FieldWeb

In the realm of field services management, where traditional practices often lead to inefficiencies and challenges, Amit Dhawan has emerged as a visionary disruptor with his innovative solution, FieldWeb. As the Founder and CEO of Corefield Technologies, an IT solutions company, Dhawan recognized the pressing need to streamline and digitize field service operations. In 2020, he introduced FieldWeb, a cutting-edge field services management application tailored for small and medium businesses (SMBs). Through FieldWeb, Dhawan has not only alleviated the burdens faced by business owners and field workers but also sparked a transformation in the way field services are conducted.

Revolutionizing Field Services Management

Amit Dhawan’s journey began with a mission to simplify the complex task of managing field workers and their activities. Traditionally, business owners and managers relied on phone calls or messaging apps to track field workers’ progress and service details. This manual process often led to missed inquiries, duplicate tasks, and operational inefficiencies. Recognizing this challenge, Dhawan embarked on a mission to revolutionize the field services market by introducing FieldWeb.

FieldWeb: Streamlining Operations

FieldWeb, under Dhawan’s leadership, offers a comprehensive platform that empowers business owners to efficiently manage various aspects of their operations. From staff hiring and lead generation to inventory management and finance, FieldWeb provides a unified solution. The app’s standout feature revolves around real-time tracking of field executives, task and work management, customer relationship management (CRM), and financial functionalities.

The success of FieldWeb has been nothing short of remarkable. Over the course of its existence, FieldWeb has gained traction, attracting approximately 10,000 clients. This engagement has translated into impressive results for businesses, including a 33% revenue growth, a 39% decrease in customer churn rate, and a remarkable 43% increase in workers’ productivity over time.

Catering to Diverse Segments

FieldWeb’s reach extends across an extensive array of 50 segments, encompassing repair services for diverse products such as air conditioners, lifts, CCTV installations, electrical appliances, home appliances, water purifiers, and air purifiers. Collaborating with master repair or distribution franchises associated with renowned brands like Samsung, LG, and IFB, FieldWeb empowers these franchises to embrace digital transformation and enhance the capabilities of their field executives.

Pioneering Digitization in the Field Service Sector

Amit Dhawan’s efforts align with a broader global trend towards digitization in the field service management sector. While the adoption rate in India may be relatively slow, FieldWeb’s success has showcased the transformative power of technology. Offering a free trial subscription to SMBs for 7 to 15 days, FieldWeb demonstrates its value by significantly increasing productivity, leading to a remarkable 70% conversion rate of trial customers into regular clients.

Driving Growth and Future Vision

Amit Dhawan’s entrepreneurial journey is a testament to his dedication and innovation. With a personal investment of Rs 7 crore, FieldWeb has achieved profitability while remaining bootstrapped. By March 2023, the company had achieved an impressive Annual Recurring Revenue (ARR) of Rs 3 crore.

As FieldWeb continues to thrive, Dhawan’s vision remains resolute. The company charges Rs 500 per technician per month for its services. Moreover, FieldWeb has expanded its footprint to Saudi Arabia and the UAE, capitalizing on a broader market. Dhawan envisions further growth in the Gulf Cooperation Council (GCC) region. The company is also developing an app for retail customers, allowing them to directly request repair services and providing service providers with direct access to customers.

Amit Dhawan’s journey epitomizes innovation, disruption, and a commitment to transformation. Through FieldWeb, he has not only streamlined field services management but also ignited a digital revolution in a traditionally manual and unorganized sector. Dhawan’s entrepreneurial spirit, dedication, and vision continue to propel FieldWeb towards even greater heights, reshaping the landscape of field services management and propelling businesses towards a more efficient and digital future.